Rental policies

Rentals are by the day, with a minimum of 1 day; there are no hourly or half-day rentals. Same-day bookings are welcome with at least 3 hours' notice before the delivery window, and you can book up to 12 months ahead.

You can book as a guest, without an account, and manage the booking later with its code and the email you booked with.

• Weekend package: a trip that starts and ends inside Friday 6:00 PM to Monday 9:00 AM is priced as 2 days.
• Weekly and monthly rates: each car's weekly discount applies from 7 days, and its monthly discount from 30 days.
• Peak days: public holidays, school holidays and long weekends cost 15% more. The quote names the peak days in your trip.
• Promo and referral codes are applied at checkout. A referral gives S$30 to you and S$30 to the friend who referred you.

Our own drivers deliver and collect every car. Both are included in the daily price, at any hour and on any day, with no delivery fee, no zones and no surcharge.

• Arrival windows: you choose a 30-minute window for delivery and another for collection.
• Anywhere on the island, including Sentosa and the far west and north. The collection address can differ from the delivery address at no extra charge.
• Changi Airport: give your terminal (T1 to T4) and flight number. We track the flight and meet you at arrivals.
• Every handover has a photo walk-around and an e-signature, both kept on your trip page. Ask for a walk-through of the car's controls and we will take you round it.
• If you are not there: the driver waits 30 minutes. After that, a missed-handover fee of S$50 applies and we arrange a new time with you.
• No stand-ins at delivery: the main driver must be there in person with their licence and the payment card, or the PayNow reference.
• Unattended return: you may leave the car and key at an agreed carpark or lockbox. The rental ends when you submit the return photos and the car's location from your trip page, and you remain responsible for the car until our staff reach it.

If our driver arrives after your booked window, we credit you S$20 for every 30 minutes late, up to one day's rental. The credit is applied automatically and shown on your receipt.

You pay by PayNow or card when you book. The daily price is all-in: delivery, collection and unlimited kilometres are included, and there is no booking fee.

A security deposit of S$500 is charged with the booking, not held on your card, and shown apart from the rental total. It is refunded within 7 days after the trip, less any charges from the trip, each itemised on your receipt.

Repeat-guest rewards: after 3 completed rentals, we waive the deposit and upgrade you at no charge whenever a better car is available.

Cancel free of charge until 24 hours before your delivery window. After that, we keep one day's rental and refund the rest of the rental. The deposit is refunded in full whenever you cancel. A trip cannot be cancelled once the car has been delivered.

You can extend a trip or change its times and addresses online from your trip page, as long as the car is free and each new window is at least 3 hours away. Changes are priced at the daily rate you booked at, and you confirm any difference before it is charged or refunded. A change that would lower the price within 24 hours of delivery, or after delivery, is made by our team: message us.

There is a grace period of 30 minutes after your collection window. A late-return charge applies after the grace period. If you need the car for longer, extend the trip from your trip page instead.

Return the car with the same fuel or charge level it had at delivery; the level is recorded in the handover photos. If it comes back lower, the cost of topping it up is added to your receipt. Prepaid refuel and prepaid recharge at checkout let you skip this.

In an electric car, move it once it has charged, since many carparks charge an idle fee, and keep the car's charging cable in the boot.

Every car is cleaned to a written standard before it reaches you. Return it in a reasonable state; if it needs more than a normal clean, a cleaning fee of S$80 applies.

No smoking, vaping or drinking alcohol in the car. Smoking or vaping in the car carries a fee of S$300. Never drive after drinking.

Pets are welcome. Use a carrier or a seat cover, and if the car needs more than a normal clean afterwards, the cleaning fee of S$80 applies.

Trips into Peninsular Malaysia are allowed; Sabah, Sarawak and onward travel into Thailand are not. Choose Malaysia travel at checkout before you cross; it costs S$40 a day of the trip.

• The car carries its own VEP tag, so there is nothing to apply for.
• Bring your own Touch 'n Go card for the road charge and the tolls.
• Leave Singapore with at least three-quarters of a tank, as Singapore law requires.
• Buy RON97 only in Malaysia; foreign-registered cars may not buy RON95.

Every car has an ERP 2.0 On-Board Unit. ERP charges and parking during your rental are charged at cost, with no mark-up, and itemised on your receipt.

Traffic and parking fines incurred during your rental are your responsibility. We pass each one on to you with an admin fee of S$30.

Make sure everyone is safe, and call 999 for the police or 995 for an ambulance if anyone is hurt. Photograph the scene and both cars, exchange particulars with the other driver, then report the accident to us within 24 hours. If you report it later, your protection tier no longer applies. Some accidents also need a police report, for example when someone is injured or a foreign vehicle is involved; we will tell you if yours does.

Damage claims are made in writing. We send you the handover photos, photos of the damage and the repair quote, and you have 7 days to dispute the claim before anything is charged. What you pay is capped at your tier's excess, unless the damage came from breaking these policies or the law.

• Protection does not apply to a driver not named on the booking, to drink or drug driving, to an accident reported late, to driving outside Singapore and Peninsular Malaysia, or to deliberate damage.

Every car has a telematics unit (Car Track) and a dashcam. We use them to check how the car is driven, to find the car if it is stolen or left unattended, and to establish what happened after an accident or a claim. Footage and data are not used for marketing. The Privacy page explains what is recorded and how long it is kept.

• If the car breaks down, or is damaged through no fault of yours, we deliver a replacement.
• If the car you booked becomes unavailable before your trip, you get the same model or a free upgrade.
• At checkout you can choose a paid upgrade to the next car up for a daily top-up, where one is offered.

The main driver and every additional driver must be 21 or older. There is no upper age limit. There is no young-driver fee.

• P-plate drivers are welcome, so there is no minimum time you must have held your licence.
• Visitors, and anyone who has lived in Singapore for less than 12 months, may drive on a valid foreign licence. Unless it was issued in an ASEAN country, it must come with an International Driving Permit or an official English translation.
• Additional drivers cost S$10 per driver per day, up to 3 per booking. Each must meet these rules and be named on the booking. Only named drivers may drive.

At delivery, our driver checks the main driver's licence and NRIC, FIN or passport in person, and the payment card, which must be in the main driver's name (or the PayNow reference). Additional drivers show their licences before they drive.

If the checks fail, for example the licence is not valid or the card is in someone else's name, we cannot hand over the car. The trip is cancelled, we keep the first day's rental, and the rest of the rental and the deposit are refunded.

We keep a list of people we will not rent to after a serious breach of these policies. A booking that matches it is declined automatically, and anything paid is refunded in full.